Product support

How can we help?

Find quick fixes for common connection issues or contact the Griffin team.

Email support

Importing profiles

Use a compatible link, QR code, clipboard entry, or supported file supplied by your provider or administrator.

Connection issues

Check your internet connection, confirm the profile is active, then try reconnecting or importing a fresh profile.

VPN permission

iOS and Android require system permission before Griffin Client can create a connection. Approve the prompt when asked.

Troubleshooting checklist

  1. Confirm your phone has a working internet connection without Griffin Client.
  2. Check that the selected profile has not expired and still works with your provider.
  3. Confirm Griffin Client has system VPN permission in device settings.
  4. Disconnect any other VPN or network-filtering app before trying again.
  5. Restart the app, then restart the device if the issue continues.
  6. Remove and re-import the profile only if you have a safe copy of the configuration.

Before contacting support

Please include your device model, operating-system version, Griffin Client version, the step that fails, and the exact error message. Screenshots are helpful, but remove sensitive information first.

Never email passwords, private keys, full subscription links, or complete connection credentials.

Contact

Email: info@griffinnetwork.co.uk

Griffin Network Solutions Ltd
124–128 City Road
London, EC1V 2NX
United Kingdom